1. Introduction
Our company is committed to ensuring the privacy of its customers. We faithfully implement a protection policy that focuses on providing high-level services and complying with applicable legislation.
The company BARIS OMER RETZEPOLGLOU (hereinafter referred to as “the company”, “we”, “us” or “our”) takes the protection of your personal data seriously. This privacy policy explains how we collect, use, and protect your personal data when you use our website and services.
What data we collect: When you visit our website or use our services, we may collect your personal data, such as name, email, phone number, and other information you provide us through the contact form or other means of communication. We may also collect data such as IP address, information about the type of browser you use, the pages you visit on our website, the time you spend on those pages, and other statistical information.
How we use the data: We use your personal data to provide you with the services you request from us, to improve your experience on our website, and to communicate with you about our services and offers. Data may also be used for statistical purposes and to improve our services.
Who has access to the data: Your personal data may be shared with third-party services we use to provide our services, such as analytics providers like Google Analytics and live chat providers like Tawk.to. Additionally, data may be shared with domain registration companies we use to manage domain names.
Data deletion policy: We retain your personal data only for as long as necessary for the purposes for which it is collected. You may request the deletion of your personal data at any time by contacting us.
Your personal information is collected and retained only for the necessary time and for specific, lawful, and justified reasons. This information is processed legally, transparently, and in a way that ensures their security, in accordance with the law. All data we collect is appropriate, relevant, and does not exceed what is required for the purposes for which it is collected. It is also accurate and updated as needed.
The data centers we use to store your personal data are located within the European Union, in accordance with the terms of the GDPR. This legislation requires placing the data of European citizens within Europe. We collaborate with data centers that meet this requirement and ensure the security and protection of your personal data.
Regarding cookies, the administrator may use cookies to recognize the visitor/user in certain services and pages of our website (such as newsletters). Cookies are small text files stored on the hard drive of each visitor/user’s computer and do not retrieve information from their computer.
Cookies are used to facilitate the visitor/user’s access to specific services/pages, for statistical purposes, and for customizing useful, popular areas or for marketing purposes.
If you do not wish to use cookies for recognition, you can configure your server to notify you of the use of cookies in specific services of the company or not accept the use of cookies at all. In this case, you may not have access to these services.
2. What data do we collect?
2.1 Users of Hostlim, through (a) accessing and using the website, (b) subscribing to our newsletter, (c) creating a personal account, and (d) purchasing services, provide us with various types of personal data.
a. When accessing and using the website, we collect data such as IP address, browsing data within the website, and service preference information.
b. When subscribing to the newsletter, we collect your email address.
c. When creating a personal account, we collect various information such as your name/surname, email address, phone number, company name, address, username, VAT number, and other information if necessary for invoicing purposes.
d. When purchasing our services, we collect information regarding the order of services/products, payment method selection, and information related to payment execution.
If any user contacts us via email or other means, we collect their personal data to meet their requirements and requests and to improve our services.
Our company does not store personally identifiable information related to online payment of services/products, such as credit card numbers and codes. These data are collected exclusively by the collaborating bank during the execution of the sale using the redirection method to the website of the respective bank.
2.2 Regarding the duration of storing your personal data, the information remains securely stored in our files for as long as you maintain an active registration in any of Hostlim’s services. The data is deleted either after the termination of our transactional relationship or when the customer expresses the desire for it.
2.3 For the provision of customer service through live chat, the data resulting from this communication is encrypted, temporarily stored, and erased from the chat server as soon as the conversation is completed. Additionally, a copy of each chat conversation is sent via email and securely stored in Hostlim’s technical support system. This is done to maintain a customer service history and improve the quality of the services we provide.
2.4 Personal data stored by Hostlim
Hostlim retains the necessary personal data of its customers only for matters related to the operation of the provided services and for security and ensuring the smooth provision of these services.
The personal data requested for creating a customer profile include the following details: full name or company name (in the case of a business profile), contact phone number, residential address, and tax information (VAT number, tax office).
These details are requested to maintain communication with the customer when deemed necessary and for matters related to the services produced by the customer or procedural matters such as invoicing for the services or updating information about the customer’s profile and services. The company maintains and processes this information as the data controller, and the customer actively gives consent by accepting the terms of service.
Regarding domain names, for their registration, Hostlim asks the customer to specify the owner’s details for the domain, which can be different from or the same as the customer’s profile details, depending on each customer’s preferences. Each customer can register domain names with the desired information, and this information is accessible only by the customer after authorized login on the company’s website, as well as by Hostlim when necessary to manage the customer’s services, such as domain renewals, invoicing, monitoring proper functioning and usage, or if requested by a competent authority with the necessary legal guarantees defined by the law for each specific case and time period.
Regarding customer requests for task execution, customers send requests via email to the company’s email addresses, usually accompanied by documents (ID copies or business trademarks). Such requests include, for example, changing information in the profile, transferring a domain from one customer profile to another within Hostlim, transferring hosting from one customer profile to another within Hostlim, canceling active hosting subscriptions, etc. The company keeps copies of the attached files of these requests in its offices, in a secure place, for the necessary period associated with the respective service, according to applicable legislation and the customer’s desires or refusal regarding the retention of these files.
2.5 The Company provides third-party software, which is governed by separate license terms. Customers are bound by the terms of the licenses governing the specific third-party software. The Company does not provide support or warranties for the use and functionality of third-party software. The third-party providers of hostlim.com include facebook.com, google.com, google.gr, analytics.google.com, letsencrypt.org, wordpress.org, woocommerce.com, tawk.to, whmcs.com, plesk.com, hetzner.com, vivawallet.com, paypal.com, winbank.gr, easy.gr, cookiebot.com, and domainnameapi.com.
To display content from third parties, acceptance of the terms and conditions established by them is required. Among these terms is their cookie policy, which is beyond our control.
If specific content is not displayed, then no third-party cookies are placed on your device. The third-party service providers on our websites operate independently and have the ability to change any terms of use, purpose, or use of cookies and other related information.
In certain cases, we use tracking technologies to collect information that can identify individuals when combined with other information. In these cases, the privacy policy is simultaneously applied with this cookie policy.
Hostlim retains the necessary personal data of its customers only for matters related to the operation of the provided services and for security and ensuring the smooth provision of these services.
The personal data requested for creating a customer profile include the following details: full name or company name (in the case of a business profile), contact phone number, residential address, and tax information (VAT number, tax office).
These details are requested to maintain communication with the customer when deemed necessary and for matters related to the services produced by the customer or procedural matters such as invoicing for the services or updating information about the customer’s profile and services. The company maintains and processes this information as the data controller, and the customer actively gives consent by accepting the terms of service.
Regarding domain names, for their registration, Hostlim asks the customer to specify the owner’s details for the domain, which can be different from or the same as the customer’s profile details, depending on each customer’s preferences. Each customer can register domain names with the desired information, and this information is accessible only by the customer after authorized login on the company’s website, as well as by Hostlim when necessary to manage the customer’s services, such as domain renewals, invoicing, monitoring proper functioning and usage, or if requested by a competent authority with the necessary legal guarantees defined by the law for each specific case and time period.
Regarding customer requests for task execution, customers send requests via email to the company’s email addresses, usually accompanied by documents (ID copies or business trademarks). Such requests include, for example, changing information in the profile, transferring a domain from one customer profile to another within Hostlim, transferring hosting from one customer profile to another within Hostlim, canceling active hosting subscriptions, etc. The company keeps copies of the attached files of these requests in its offices, in a secure place, for the necessary period associated with the respective service, according to applicable legislation and the customer’s desires or refusal regarding the retention of these files.
2.5 The Company provides third-party software, which is governed by separate license terms. Customers are bound by the terms of the licenses governing the specific third-party software. The Company does not provide support or warranties for the use and functionality of third-party software. The third-party providers of hostlim.com include facebook.com, google.com, google.gr, analytics.google.com, letsencrypt.org, wordpress.org, woocommerce.com, tawk.to, whmcs.com, plesk.com, hetzner.com, vivawallet.com, paypal.com, winbank.gr, easy.gr, cookiebot.com, and domainnameapi.com.
To display content from third parties, acceptance of the terms and conditions established by them is required. Among these terms is their cookie policy, which is beyond our control.
If specific content is not displayed, then no third-party cookies are placed on your device. The third-party service providers on our websites operate independently and have the ability to change any terms of use, purpose, or use of cookies and other related information.
In certain cases, we use tracking technologies to collect information that can identify individuals when combined with other information. In these cases, the privacy policy is simultaneously applied with this cookie policy.
3. Processing purposes of customer data
3.1 The customer’s Personal Data will be processed by Hostlim.
The customer’s desire to purchase services or products through the hostlim.com website constitutes a declaration that the company intends to undertake the completion, work, or mediation for the execution of the task between the customer and a third party, in its capacity as an internet service provider.
Based on the information and data provided by the customer on the hostlim.com website or in an order form, the company needs to categorize the customer into a homogeneous set and calculate the appropriate and proportional service or product for the customer based on their declarations.
To achieve this, the customer needs to provide the Personal Data and Special Category Data mentioned in the relevant fields of the order form.
This information is absolutely necessary for the achievement of the purpose and operation of the service. The complete and accurate provision of this information is a legal obligation of the customer. Inaccurate or incomplete information may lead the company to request the cancellation or termination of the service or contract at any time.
As long as the service agreement is in effect, the company will process the customer’s data that is necessary for its operation, based on the explicit consent provided by the customer during the service/product order or at any other stage.
Hostlim does not have a public directory of the electronic members or other details of its customers.
3.2 Based on the above, the Company undertakes the following obligations towards the Customer:
- To process the personal data provided by the Customer exclusively based on the Customer’s written instructions, within the scope of the services provided by the Company. This includes the transfer of personal data to third countries or international organizations unless there is an obligation under the law of the European Union or Greece.
- To ensure that authorized employees processing personal data are committed to confidentiality or subject to a statutory obligation of confidentiality.
- To take all necessary security measures in accordance with Article 32 of the European Union Regulation 2016/679.
- To comply with the obligations arising from Article 28(2) and (4) of the European Union Regulation 2016/679 regarding the engagement of other processors.
- To take into account the nature of the processing and support the Customer with appropriate technical and organizational measures to assist in fulfilling the Customer’s obligation to respond to requests for the exercise of data subject rights as provided in Chapter III of the European Union Regulation 2016/679.
- To support the Customer in ensuring compliance with the obligations arising from Articles 32 to 36 of the European Union Regulation 2016/679, taking into account the nature of the processing and the information available to the Company.
- At the option of the Customer, to delete or return all personal data to the Company upon completion of the processing and to delete any existing copies unless European Union or Greek legislation requires the retention of personal data.
- To provide the Customer with all necessary information to demonstrate compliance with the obligations defined in Article 28 of the European Union Regulation 679/2016 and to facilitate and allow audits, including inspections, conducted by the Company or by another controller authorized by the Company.
3.3 The Customer has the following obligations towards the Company:
- Not to misuse their rights arising from the agreed conditions of this article and/or the national legal framework for the protection of personal data of Greece and/or European regulations.
- To take all necessary actions for the lawful processing of the data submitted for processing by the Company and not to process data in violation of the provisions of the European Union Regulation 2016/679.
- To send specific processing instructions to the Company via email.
The Customer provides their consent for the assignment of data processing to third natural or legal persons by the Company.
3.4 Services of the information society that are directly offered to minors and involve the processing of personal data are only lawful if the minor is at least fifteen (15) years old and has given their personal consent.
In the case of minors under the age of fifteen (15), the processing of their personal data within the scope of this paragraph can only be lawfully carried out if the legal representative of the minor has provided their consent.
Regarding the termination or cancellation of the contract, the Company has the obligation to exercise its rights as the data controller within 14 days from the termination or cancellation of the contract, regardless of the reason.
For the cancellation, the deadline begins on the day following the cancellation of the contract by the Provider. If the Company does not exercise its rights within this deadline, the provider has the right to proceed with the deletion of the data processed on behalf of the Company.
3.5 The Customer explicitly states that they have read and accepted the terms of use of the website hostlim.com. Furthermore, they undertake to comply with the laws of Greek and International Law and not to use the hostlim.com website in an illegal or unethical manner.
This privacy policy may change from time to time. Any changes will be posted on this page. We recommend that you check this page regularly for any updates.